REFUND POLICY

Flight certificates are non-refundable but are transferable. Your certificate is valid for two years as long as you make a concerted effort to use it.  If you do not call to schedule your flight within 1 year from the date of purchase, a $50 per person scheduling fee may be assessed. We say this merely to stress the importance of trying to get on the calendar as often as you can.

We want to be very honest about the following point… it can take multiple attempts to get a date that is “flyable” because of our wonderful Minnesota weather! Typically, we book up a few days to a week in advance so it should not take long to get your flight as long as you try as often as possible.  If you had at least five scheduled attempts per year that were cancelled due to weather, we will extend your certificate at no charge.  If your certificate is nearing expiration, you may extend it for a year for a charge of $50 per person or the amount it would take to bring it to the current regular price, (whichever is greater).  Keep in mind that this fee only applies if you do not try and use your flight certificate. These policies are enforced because almost all of the costs in ballooning happen before your flight takes place.  This is why it is so important for you to be available for as many dates as possible within the life of the certificate.

All of this being said, I have never had anyone leave saying that the experience was not worth any wait due to weather. Your safety will always be our number one concern.  

• We will not contact you except as necessary to fulfill the order, unless you ask us to do so.
• We will not add you to our e-mail list unless you give us explicit permission to do so.
• We will not share, sell, or give away your personal information, unless required to do so by law (for instance, if you should be a target of a criminal investigation). Mailing list and e-mail list:  We will add you to our mailing list and e-mail list only if you give us explicit permission to do so. Placing an order with us or contacting us will not result in your being added to either list. We will remove you from these lists any time you request us to do so. We do not share, sell or give away your personal information.